How We Collect and Use Your Personal Information
To provide you with our products and services, we collect and use certain personal information that is necessary for the operation of the App and the delivery of its features. We collect only the information required to fulfill the purposes described in this Privacy Policy. Details of the personal information we collect and how it is used are set out below.
I. Personal Information We Collect
Information Type Data Collected Purpose of Collection Business Function Collection Method Retention Period
Account Information Mobile phone number, email address Account registration, login, identity verification App account registration, account login, password recovery Actively provided by user, required Deleted after account cancellation
Device Information Basic device identifiers (IMEI, IMSI, Android ID, DID, MAC address, anonymous identifiers) Device binding, security verification, risk identification, message delivery Device binding, account login verification, smart lock message push Automatically collected by the system, passive collection Deleted after device unbinding
Device Information Device hardware and software information (device model, manufacturer, system version, firmware version, network operation status) Device adaptation, troubleshooting, stable service operation Device binding, App operation log reporting, version compatibility adaptation Automatically collected by the system, passive collection Deleted after device unbinding
Network Information Network information (IP address, network status, network request logs, system logs, crash logs) Network connectivity monitoring, issue troubleshooting, service stability assurance Device networking, smart lock message push, App exception analysis Automatically collected by the system, passive collection Not stored
Image / Video Information Photos from album/local gallery, video files Avatar upload, screenshot/screen recording saving, file storage Avatar replacement, video call screenshots, avatar storage Actively collected with user authorization, optional Not stored
Communication Information Call capability information Initiating in-app customer service/support calls In-app customer service, hotline calls Actively collected with user authorization, optional Not stored
Sharing Information WeChat sharing-related data Enable content sharing functionality Calling WeChat sharing and temporary password sharing features Collected via third-party SDK integration, passive collection Not stored
Device Information Bluetooth device information, Bluetooth MAC address Device discovery, pairing, connection to smart locks Add devices via Bluetooth, proximity lock control, unlock control Collected with user authorization, optional Deleted after device unbinding
Network Information Wi-Fi SSID, Wi-Fi connection information Assist device network configuration Obtain current connected Wi-Fi information when adding devices and complete device networking Collected with user authorization, optional Not stored
II. Sensitive Personal Information
The following categories of information are considered sensitive personal information. We collect and process such information only when necessary for the provision of specific services or features and apply enhanced safeguards and stricter security measures to protect it.
Information Type Data Collected Purpose of Collection Business Function Collection Method Retention Period
Location Information Location information (latitude & longitude, city/country code, community identifier, district, language) Assist device networking and location-based feature implementation Device onboarding and device network configuration Passively collected, user authorization required, optional Not stored
Audio Information Microphone audio information Enable two-way audio communication in video calls View smart lock video feeds and initiate voice calls Actively collected, user authorization required, optional Not stored
Camera Information Camera image information Capture avatars, scan QR codes, add devices Change profile avatar, scan QR codes for network configuration / add devices Actively collected, user authorization required, optional Not stored
Identity Verification Information Facial ID and biometric recognition information (e.g., fingerprint) Biometric authentication for App login Enable biometric authentication for secure App login Actively collected, user authorization required, optional Not stored
If you choose not to provide information that is required for a specific feature or service, you may be unable to use that feature or service. If you choose not to provide optional information, your use of other App features and services will not be affected.